Submit a Support Ticket

Our goal is to make you happy and we pride ourselves on keeping our "happiness report" above 95% since we started. The use of Help Scout Desk makes opening new support tickets or reviewing past threads easy!

  1. Navigate to your Sprout account login page
  2. Log in with the appropriate credentials
    TIP: If you're already logged in, just click the Support tab from the My Account page
  3. Fill out the Subject
  4. Select a Topic
    1. SI addons - should be used for any tickets relating to Sprout Invoices add-ons or integrations
    2. Sprout Clients - should be used for any tickets relating to the Sprout Clients plugin and features 
    3. Sprout Invoices - should be used for any tickets relating to the Sprout Invoices plugin and features
  5. Fill out the Message Body 
  6. Attach any relevant images or files 
  7. Click Submit when complete
    1. Ongoing tickets will be visible from the Support page in your account to track updates!
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